FREQUENTLY ASKED QUESTIONS
HOW DO I CHANGE OR CANCEL MY ORDER?
Changes to your order (including cancellations and other adjustments) must be requested via email to our customer support team at firstname.lastname@example.org. We are open Monday-Friday and closed on the weekends. If you send a request during a weekend, please note that during this busier holiday season you will receive a response from our support team within 2-4 business days.
**While we will do our best to catch your order in time to make your requested changes, we cannot guarantee this.
HOW DO I TRACK THE STATUS OF MY ORDER?
To check on the status of your order, sign into your email you used at checkout. After your order has shipped, you will receive a unique link to your order’s live status, where you can watch your shipment in real time.
HOW DO I RETURN OR EXCHANGE MY ORDER?
Read about our Return & Exchange policy here.
If you have questions or need help with:
- Placing an order
- Tracking your purchase
- Arranging your return or exchange
- Choosing the right size and fit
- Product availability
- Managing your SRL account
Please Use This Link
WHAT DO I DO IF MY ORDER IS INCORRECT OR DAMAGED?
Please email email@example.com if the order you received was damaged or incorrect. We are passionate about our basics and would love to help you out.
CAN I USE A PROMOTIONAL CODE IN ADDITION TO A SITE WIDE SALE?
No. Promotional codes cannot be combined and used during site wide sales.
ARE THERE SPECIAL CARE INSTRUCTIONS FOR SRL GARMENTS?
To ensure that each piece retains that fresh out-of-the-pack look and feel, please follow the care instructions on the inside label of each garment. For shirts, we recommend machine washing cold and following up with hang drying.
DOES SRL HAVE A WHOLESALE PROGRAM?
Yes! All wholesale orders must contain a minimum of 50 units in the order. For more information on our wholesale program please email firstname.lastname@example.org